Terms & Conditions

Terms and conditions of the Prinz Rudolf Smarthotel

Arrival/Departure
On the day of arrival, rooms are available from 3:00 PM. On the day of departure, we ask you to vacate the rooms by 10:30 AM. If you arrive later than 10:00 PM, please inform us shortly in advance.

Local Tax
The local tax of €3.40 per night/per person (from 14 years old) is not included in the price and will be charged on-site.

Validity of Reservation
Your reservation is considered valid once it has been submitted by you in writing and confirmed by us in writing, and once your credit card number, including the expiration date, has been provided as a guarantee.

Payment
The hotel bill can be settled on-site in cash, by debit card, Visa, or Mastercard. In the event of a cancellation, the refund will be processed using the same method as the payment.

Cash Payment
Please note that in Italy, cash payments are only possible up to a maximum amount of €4,999.99.

Preferred Rooms
Reservations for specific rooms and floors cannot be guaranteed, but we will do our best to fulfill your requests.

Single Occupancy
For single occupancy of our rooms, we charge a supplement of 30% - 50% of the daily rate, depending on the season.

Children's Rates (in the parents' room)
0-3.99 years: free of charge
4-9.99 years: 50% of the list price
10-17.99 years: 20% of the list price

CANCELLATION FEES

Cancellation up to 14 days before arrival is free of charge; from 14 to 7 days before arrival, 50% of the total amount will be charged. From 7 nights before arrival, the total stay will be billed.

Refunds will be issued using the same payment method used for the original transaction.

Bookings made under the “non-refundable” rate are excluded; in this case, the cancellation fee is always 100%.

Room cancellations are only valid in writing.

Cancellation Insurance
We recommend our guests take out our travel cancellation insurance, which is integrated into our online booking system!

Room Cleaning
Daily cleaning of the rooms is included in the price.

Guest Card
We offer you the free Guestcard for discounts at numerous facilities in Merano and the surrounding area.

Dogs
Dogs are welcome upon request, but not in all room types. Please notify us of your arrival with a dog in advance. The surcharge is €17 per night and covers the additional costs for the final cleaning of the rooms. Dogs are allowed in our restaurant area, but not in the SPA and pool area.